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Under Construction - Career Map: EHR/IT Roles


Application System Analyst - Enterprise Master Patient Index 


Under direct supervision, assists in responding to requests from users for new or modified systems. This may involve planning, designing and analyzing various programs or software. May help in the consultation with users to identify current operating procedures for single departmental changes, define system requirements, and determine programming and/or application functional requirements. Learns to create technical and procedural designs for new or revised applications, including system specifications and programming guidelines. May assist in the documentation to describe application changes for program development and corrections.


Educational Background:
  • Associate's Degree/Technical School or equivalent required
  • Bachelor's degree or equivalent required


Experience Preferred:
  • 3 years of experience in field
  • Experience in systems development lifecycle, including requirements, gathering and design
  • Background in healthcare sciences or information systems


Department Technical Analyst 


Maintains accountability for managing software/data needs and technical services for area of accountability, in collaboration with the Information Services (IS) department staff. Performs the initial analysis of data, develops customized reports to facilitate meaningful interpretation of the data and provides education support to users.


Educational Background:
  • Bachelor's Degree (equivalent education and experience) required


Experience Required: 
  • 2 years of related/relevant experience
  • Experience with multiple software



EHR/SR Trainer 


Individual who has knowledge of technology and the common work flow/requirements of healthcare documentation. Assists in the preparation and transitioning process and training of staff and clinicians of the appropriate use of new systems/tools. Develop and assist with creation of templates and macros, perform training sessions for new staff, and address groups of incoming residents/HIM staff. Provide feedback to EMR/EHR developers for product improvements. 


Educational Background:
  • RHIT or equivalent (HIM data analyst)


Experience/Skill Sets:
  • Healthcare background
  • Strong computer skills with possible continuing education required in basic IT support to enhance ability to train others
  • Strong communication skills
  • Knowledgeable in all areas of documentation requirements
  • Good "troubleshooting" skills as well as skill in the healthcare documentation process
  • Highly organized and detail oriented


Physician Coordinator Department Level 


Serve as HIM, IT or Healthcare Documentation Department liaison to physicians. Provide front line customer service while building relationships with the physician groups. Duties will depend upon the individual area and the responsibilities required to serve the physician community.  


Educational Background:
  • Minimum associates degree required
  • Bachelor’s degree preferred


Experience Required:
  • Minimum three years’ experience in a similar role



IT HIM/Technical Support Analyst


Supports healthcare applications and handles in-depth support of EMR/EHR systems. Contributes towards building, implementing, and maintaining an electronic health system.


Educational Background:
  • Bachelor's degree required


Experience/Skill Sets Required:
  • Good verbal and written communication skills
  • Skillful at managing change
  • Good problem solving/analytical, time management, and prioritization skills
  • Must possess some working knowledge of current healthcare technology
  • Experience identifying and troubleshooting PC issues
  • Familiar with multiple systems within the same clinic (lab, x-ray, EHR)


Experience Preferred:
  • 2 or more years of experience



Physician Liaison/Healthcare System 


Serves as a liaison between the health system, independent physicians and hospitals and hospital administration promoting our quality, services, technology, while building positive working relationships. Works in a highly collaborative team environment, provides general guidance for specific internal and external physicians and clients. Key responsibilities include participating in strategic planning, creating, and implementing business development programs and ideas in collaboration with service line leaders (marketing, strategic planning and development, communications and marketing, patient relations, recruitment, and other entities in the system) to develop and grow physician relationships and partnership with health system. 


Educational Background:
  • Bachelor's degree in business, marketing, healthcare, or related field required


Experience Required:
  • 3 years’ experience, outside healthcare sales or professional experience working with physicians, as a consultant, educator, or in other roles


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