CE Credit: 1 PD
Innovation is not a word typically associated with medical transcription. Despite the many technological advancements that have occurred over recent decades, the delivered report has not changed that much. Some technology companies have aimed to commoditize transcription or even claim that transcription can be eliminated by front-end speech recognition or by having doctors enter information directly into an EMR template. The focus is on delivery of the cheapest line rather than on the most useful documentation. As a result, transcription has come to be seen as a replaceable—an expense rather than a value. The transcription industry seems to have forgotten its own value—its expertise in the creation of quality clinical documentation. Transcription brings tremendous value to the hospital by allowing physicians to document patient care in a way that is efficient and effective and by using its knowledge of clinical documentation to provide the hospital with the information it needs, according to the goals of each individual hospital. How can we use our expertise combined with technology such as speech recognition to promote the value of medical transcription, and to ensure its survival into the future? Let’s show that transcription can be innovative.
Speaker Bio
Lynn Kosegi, PMP, is the director of Professional Services at M*Modal, a leading provider of speech understanding technology. She has worked in the health information and clinical documentation industry for more than 25 years. Lynn has worked for physician practices, hospital HIM departments, and MTSOs and has witnessed firsthand the evolution of the industry from paper document to today's advanced technologies. Her experience has encompassed multiple areas of the health information domain including records analysis, transcription, coding, transcription operations management and quality control, as well as customer service and account management. In recent years she has moved into product and project management roles, with a particular focus on the initial implementation of speech recognition technology. Lynn has given presentations about speech recognition and about the future of the medical transcription industry at various industry events, including AHIMA, MTIA, and AHDI events. She is certified by the Project Management Institute as a Project Management Professional.