CE Credit: 1 PD
In the quickly evolving world of healthcare documentation, change is constant. When you are considering something new for yourself or your organization, how do you determine if it is worthwhile? And once you commit and dive in, how do you evaluate the endeavor to show added value, and ultimately, success? Although transcription organizations typically view "return on investment" in terms of line counts and turnaround times, many other factors should be considered. Discover ways to demonstrate how investments such as new technology, education, marketing, and others can impact the value of the services you provide as both an individual and an organization. Gain insight on gathering and presenting information to "sell" an idea to yourself and/or others, as well as on monitoring and reporting on an active or completed project to show progress. Discuss challenges in making comparisons and showing trends that accurately reflect the shift from your original reality to a new reality. Identify indicators of success early, and you create a framework which enables much of the details, and the data, to fall into place.
Speaker Bios
Jill Devrick is a product solutions advisor for 3M Health Information Systems. She has worked with 3M dictation, transcription, and speech recognition software since 1995, coordinating business projects related to software development and strategy, client relations, and transcription industry outreach. Jill's has served as an implementation consultant, client support analyst, quality assurance lead, and assistant product manager. Jill earned a Master's degree in Public Administration with healthcare certification from West Virginia University. She also served as the CEO for a start-up community health center in Garrett County, Maryland. Jill is an active member of AHDI and was appointed to the Quality Metrics Workgroup in 2009 and the Quality Assessment Best Practices Toolkit Workgroup in 2010. She is the author of an ongoing series of articles for AHDI's journal, Matrix, entitled "The Next Big Thing."
Sheila Guston, CMT, AHDI-F, has been in transcription for 10 years. After 4 years as an acute care transcriptionist, she joined the leadership team in the HIM Transcription Department at Spectrum Health in Grand Rapids, MI. This department consists of 100+ transcriptionists, 4 supervisors, several QA specialists, and 6 support staff. Sheila earned her CMT while attending ACE in Reno, NV in 2007 and earned her Fellow designation one year ago. Sheila has served as President Elect, President, and Past President of MAHDI (Michigan component, now Great Lakes Region). Sheila has also volunteered her time as a mentor, as part of the KB Research Team, and most recently as part of the Supervisors/Managers Steering Committee.